In an event attended by customers; PBS, Xerox and IDC (International company, leader in market intelligence) made alliance to unveil the most notable trends in Latin markets on managed services.
What are the priorities of IT in organizations in 2015?; Could printers play a leading role in innovation to the 3rd platform? ; What are the most important factors taken into account by companies when selecting a print service provider?; These and other questions were evacuated by international presenters: Luciano Crippa from and Martin Sharpe, from Xerox.
According to Xerox´s definition “Managed print services (MPS) are services offered by an external provider to optimize or manage a company’s document output. The main components provided are needs assessment, selective or general replacement of hardware, and the service, parts and supplies needed to operate the new and/or existing hardware (including existing third-party equipment if this is required by the customer). The provider also tracks how the printer, fax, copier and MFP fleet is being used, the problems, and the user’s satisfaction.” “
“Our interest is to know and share the market trends of managed print services, and also to position ourselves among as a leader provider of this system, through Xerox” commented Christian Sánchez General Manager of PBS Costa Rica.
According to IDC studies, Xerox is building the most robust infrastructure and market methodology. This is already being experienced in Costa Rica for more than 5 companies, including Alimentos Heinz. Sigifredo Castro, Manager of this company recounted their experience testimony and the benefits received by his colleagues.
Benefits of managed services: • Reducing the environmental impact caused by the physical printing of documents• Centralized management of printing devices, maintenance, ink and toner• Better service levels• Improving the physical and logical security printing environment “We are confident that this approach allows us to advise better customers and take our experience and professionalism of our clients print management and document processes so they can put their focus on achieving business goals without wasting time and resources in this area ” Sánchez concluded .